Quality Management System(QMS) (B40) - HiiT Online Training

Start Date: 14th October 2024
End Date: 15th November 2024
Time: 10am – 1pm (WAT)
Schedule: Tuesday, Thursday

Course Overview
This course is designed to impart a group of business processes aimed at consistently meeting customers’ requirements and enhancing their satisfaction. Participant will learn key quality management principles to demonstrate mastery in ISO 9001 Quality Standards, acquire valuable insights into process improvement, gain the expertise to elevate organizational performance through rigorous assessments and unlock new career prospects in Quality Management.

Pre-requisite:
This course doesn’t require any prior knowledge.

Who to Attend?

Production Managers
Product Delivery Managers
Project Managers
Project Board Members
Business Owners
Quality Assurance Managers & Officers
Quality Control Officers
Team Managers
Project Assurance
Business Change Analysts
Project Support
Project and Program Office Personnel
Operational Managers

COURSE OBJECTIVES

TRAINING FEATURES

Instructor-led Live Sessions
Real-life Case Studies
Assignments
24 x 7 Expert Support
Certification

FQAs

What are the system requirements for this course? Operating System: Windows 7 or higher, Mac OS. Processor: 1 gigahertz (GHz) or faster processor or SoC RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit Hard disk space: 16 GB for 32-bit OS or 20 GB for 64-bit OS Graphics card: DirectX 9 or later with WDDM 1.0 driver Display: 800 x 600 What if I miss a class? All classes are recorded and uploaded on our Learning Management System(LMS). So you can catch up on your course during your free time if you miss a class Do I receive a certificate after completing the Course? Yes, you receive an internationally recognized certificate after the course. Who are the Instructors? Our Instructors are in-house professionals with at least 5 years of relevant experience in various domains. They are subject matter experts and are trained to provide a great learning experience.

Course Content

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🔴Quality Management System(QMS)

Introduction to Quality Management System 6 Topics

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1.1. What is Quality Management?

1.2. What is ISO and ISO 9001:2015?

1.3. Why is ISO standards important to companies?

1.4. Related ISO standards

1.5. History of Quality Management

1.6. Key improvements to 9001: 2015

Introduction to Quality Management System 2 4 Topics

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2.1. Why QMS is important?

2.2. What are Integrated Management Systems?

2.3. Accreditation & Certification Bodies

2.4. Advantages of QMS Certification

Implementation of Quality Management System 4 Topics

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3.1. Goals for Implementation of QMS

3.2. Requirements for Quality Management System

3.3. Roles of Quality Management Professionals

3.4. Steps to achieve QMS certification

Implementation of Quality Management System 2 3 Topics

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4.1. What is Quality Assurance?

4.2. What is Quality Control?

4.3. What is Quality Planning?

Understanding Quality Management Principles & Approaches 3 Topics

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5.1. What are Quality Management Principles?

5.2. What are the different Quality Management Approaches and how are they implemented?

5.3. What is the relevance of Risk based thinking in the implementation of Quality Management System?

Understanding Quality Management Principles & Approaches 2 7 Topics

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6.1. Customer Focus

6.2. Leadership

6.3. Engagement of People

6.4. Process Approach

6.5. Improvement

6.6. Evidence Based Decision Making

6.7. Relationship Management

Understanding Quality Management Principles & Approaches 3 2 Topics

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7.1. What is the PDCA cycle?

7.2. What is the relevance of the PDCA cycle?

Understanding Process Mapping & Different QA/QC analysis tools 5 Topics

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8.1. What is meant by the ISO 9001 framework?

8.2. What is ISO 9001:2015 Standard?

8.3. Key differences between ISO 9001:2015 & ISO 9001:2008

8.4. What is ISO 19011:2018?

8.5. What is ISO 9001:2015 Clauses and Sub-Clauses?

Understanding 9001:2015 Structure and Clauses 5 Topics

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9.1. What is meant by the ISO 9001 framework?

9.2. What is ISO 9001:2015 Standard?

9.3. Key differences between ISO 9001:2015 & ISO 9001:2008

9.4. What is ISO 19011:2018?

9.5. What is ISO 9001:2015 Clauses and Sub-Clauses?

Understanding 9001:2015 Structure and Clauses 2 4 Topics

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10.1. Clause 4 -Context of the Organization

10.2. Clause 5 – Leadership

10.3. Clause 6 – Planning

10.4. Clause 7 – Support

Understanding 9001:2015 Structure and Clauses 2 6 Topics

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11.1. Clause 8 – Operations

11.2. Clause 9 – Performance Evaluation

11.3. Clause 10 – Improvement

11.4. Recap on PDCA cycle

11.5. Risk Management in line with ISO 9001:2015

11.6. Change Management

Process Approach Audit 1 8 Topics

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12.1. What is an Audit?

12.2. What is an Inspection?

12.3. What is a Gap Analysis?

12.4. Key difference between Audits & Inspections

12.5. 1st Party Audit (Internal Audit)

12.6. 2nd Party Audit (External/Supplier Audit)

12.7. 3rd Party Audit (External/Regulatory Audit)

12.8. Pre-Audit & Their Purposes

Process Approach Audit 2 9 Topics

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13.1. The Audit Process

13.2. Process Approach Audit Planning

13.3. Formation of Audit Teams

13.4. Auditors Responsibilities & Activities

13.5. Auditors Knowledge & Skills

13.6. Confidentiality of Audit

13.7.Documented Information Review

13.8. The Psychology of Audits

13.9. Questioning Techniques & Active Listening

Corrective Action Requests & Close Out Reports 1 6 Topics

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14.1.What is an Audit Checklist?

14.2. Advantages and Disadvantages of using Checklists

14.3. Guide to designing effective checklist

14.4. Taking Audit notes with the aid of Checklists

14.5. What is an Audit Finding?

14.6. What are Audit Recommendations and Opportunities for Improvement?

Corrective Action Requests & Close Out Reports 2 12 Topics

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15.1. What is Non-Conformance?

15.2. What is a Deviation?

15.3. Legal Compliance & Conformance with ISO Standards

15.4. Classifications of Non-Conformance

15.5. What is CAPA?

15.6. What is a Corrective Action Request (CAR)?

15.7. Closing out of a CAR

15.8. Certification Decisions based on Non-Conformance

15.9. Prelimnary Audit Reports

15.10. Final Audit Reports

15.11. Surveillance Audit

15.12. ISO 9001:2015 Re-Certification Audit

QUALITY MANAGEMENT SYSTEM EXAM

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₦64,000 ₦17,900

Course Includes

18 Modules
84 Topics
1 Quiz
Course Certificate